Follow-up means the care after the first visit. Put those questions in the price conversation from the start.
Ask about planned reviews, messages and explanations of test results. Put the answer beside the care fee.
Patients must be able to bring later questions to the doctor or other person treating them, says medical-board guidance as of September 2026.
Ask who reads messages, who answers medical questions and how to get an answer.
Read the guidance on prescribing and later questionsMedical-board guidance says a video or phone visit must provide the same level of medical care as a visit in person.
The guidance calls for care in person when your problem needs an examination or test that cannot be done remotely.
Ask who arranges that next step, and whether its cost sits inside or outside the current plan.
Ask how a change in care affects the bill. Include the terms for extra visits, repeated tests and a plan that ends.